Offer in-store customers the opportunity to browse through and purchase both available and out-of-stock products! Delight them by delivering their order right to their doorstep
Increased inventory depth through multistockpoint integration means the customer never has to leave the store empty-handed
Increased inventory width through endless aisle enables sales team to increase average basket size
Strategic order fulfilment based on customers’ location to save you time, effort and money
We take care of forward and reverse logistics straight from store to the customer’s delivery location
Access to data on sales and app activity across stores and employees, as well as processing status
Seamless omnichannel integration of all stockpoints, stores and warehouses
Order fulfilment directly from store or warehouse with our logistics network
Support team to help you with setup and employee training
Regional managers in key areas focus on resolving issues and taking feedback in-store
24/7 helpline for stores to resolve any queries
Designated account manager for growth of your brand and retail stores
For 2–3 years, we had been trying to look at how we can merge online and offline retail and as soon as we saw the opportunity with Fynd, we seized it. Coupled with saving losses in store sales made this an easy decision. We wanted a partner with experience as their learning curve helps us in our implementation, someone who is agile, and someone who is willing to learn with us along the journey. Today, we are constantly in touch with the Fynd team, even for small changes.
We started our omnichannel journey about 3-and-a half years ago. The typical problems that we were facing was ‘how to optimize inventory’, ‘how do you build channel efficiency’, and ‘how do you enhance customer experience’. Added to this, we also wanted to integrate our franchise partners within our digital ecosystem. With Fynd, our ecommerce has been growing and the transition of customers from offline to online has been a very smooth ride.
“Recently because of COVID-19, a customer was unable to visit the store but wanted a few products as a part of her wedding trousseau. Based on her size, I selected a few items on the Fynd Store app, and placed the order. It was one of the highest orders placed by the store. Our Fynd Store regional manager coordinated the delivery and customer was very happy with this experience.”
“An order was placed where the product was to come from Delhi to Mumbai. We coordinated with our Fynd regional manager and arranged for fast delivery. The customer personally called us after the delivery to thank us.”